Why do some real estate agents feel the need to yell at their follow colleagues when something goes wrong during the transaction? I can understand their frustration, but what does the yelling accomplish?
We Don’t Have Magical Powers
I always find it interesting when I’m in the middle of a transaction and I have to deliver news of a delay, be it a title issue or lender issue, the agent on the receiving end seems to think it’s my fault. As if I somehow have magical control over how fast a file comes out of Underwriting. As real estate agents we simply deliver the news, we don’t make the news…or at least we shouldn’t. It’s the buyers’ or the sellers’ news we are delivering. We are there to facilitate in moving the transaction forward, if the transaction can be moved forward.
Communication is Key
To get through a transaction we have to juggle a lot of balls and most of those balls we have no control over. We can’t control Appraisers, Lenders, Underwriters, title companies or government entities. We can only communicate with each of these parties to make sure that everyone is doing their job, meeting the requirements of the contract and moving toward an on time settlement.
Be a Professional
It doesn’t help anyone or anything to yell or get angry with the agent on the other end of the phone. In most cases it is not their fault. They have worked extremely hard and want the case to go to settlement just as much as you do. They are just the ones delivering the news. We all know that things can go wrong during a transaction, but it is up to us as professionals to work together to help our clients work through the “bumps” that occur during a transaction. And just as we are professional with our clients, we need to be professionals with one another. Be prosperous!
Enjoy less stress by having smoother transactions by implementing these simple strategies today!
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As an active Realtor licensed in three jurisdictions, I approach real estate training from a different perspective. With over 18 years in the real estate business, I teach agents what it’s really like to be a real estate agent.